Please let me know how we can make this work.Proton AG, the company behind the ProtonMail service which protects the life of activists, journalists and other individuals, has has recently launched ProtonVPN, its VPN service. I am a non digital native – 57 – and also an advocate for humane technology. I’ve paid for a whole year but am now wondering if I made a mistake – not because I don’t believe in what you’re doing but because I need – as I’ve said from first contact – assistance in getting all this set up properly. Please advise how I can get help getting set up. I don’t want to give up – but I need a human being to assist me. Yet I’m having nothing but a frustrating experience thus far. I believe in what ProtonMail an ProtonVPN are all about – the secure encryption, the business model – and chose to upgrade and pay because I believe this is the right business model to make privacy possible and accessible.

I was referred back to the video to show me how to do what I’d already done – that hadn’t worked. I’ve emailed back and forth with your support team and am not getting any help. That worked, but of course I no longer am using ProtonVPN, which I’m paying for along with an upgraded email account. I finally dragged the ProtonVPN app to the trash, emptied it, and forced my Mac book to shut down, then restarted.

I also had no internet connect as ProtonVPN kept trying to connect – I tried to disconnect, and that didn’t help. I went through this whole process for my Mac book and all seemed fine -when I left my screen and returned later I had a popup asking to access my keychain, which I allowed, but then got a popup asking for my credentials, and I had no idea what that was about, nor could I even get past that popup to get to my keychain to try to find any login credentials.

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